For issues regarding your TSC printer that are hardware related (I.e., not related to the TSS web portal) please contact TSC support.
Please have your printers serial number ready for support entitlement validation before calling TSC Support.
TSC Printer Support Contact Information
1-657-220-7995
https://usca.tscprinters.com/en/products/ttp-series-4-inch-performance-desktop-printers