FAQs

Appointments 1

• How can I view a list of outstanding appointments?

Customers, Vehicles, and Tire Sets 3

• How can I export a list of my customers?
• How do I add a spare tire to a set?
• How do I transfer a tire set to a new customer?

User Access 2

• How do I change my password?
• Where can I see a list of our dealer's registered users?

Storage Activities 3

• What do the Tire Audit status warnings mean?
• Why won't my "Error: Active PICK" tire audits process?
• Why am I getting a "Not a Valid Bin Code" error when scanning a bin label?

Reports & Analytics 2

• How can I see a list of customers who have tires in storage?
• How can I see a list of customers who have had tires in storage for a long time?

Mobile App and Scanners 3

• How do I scan labels with the TSS Mobile Pro app?
• Why am I getting an error on my Android device when I try to use the camera?
• When I open my app, I only see a white screen. How do I fix this?

Labels and Printers 4

• Why are my labels not aligned when they print?
• Why do no labels appear when I click the print labels option?
• Why is my TSC TTP-247 printing random data and flashing a red light?
• Why is the ink ribbon sticking to the labels on my TSC printer?