1.    Login to the portal with admin access. 

2.    Navigate to Admin → Manage Users.

3.    Click on the ••• menu to the right of the user status.

1. Select the Edit User option.

4.    Edit the user's first name, last name, email address, and/or access level in the Edit User popup. 

• PLEASE NOTE: The username cannot be changed once created.

5.    Click the Save button to save changes.