Add a New User
Login credentials are required to access the TSS Web Portal and Mobile Apps.
1. Log into the portal with admin access.
2. To add a new user, navigate to the Admin page.
- Click the +Add New button at the top right.
3. In the Add User window enter the new user's username.
- We recommend using the first letter of the first name followed by the last name.
- PLEASE NOTE: The username cannot be changed once created.
4. Enter the email address, first name, and last name of the new user.
5. Select the Access Level for the new user.
6. Click Save to create the new user.
- An email with login credentials and temporary password will be sent to the address provided.
What's the difference between User and Admin roles?
User - seasonal personnel that schedule appointments and perform simple storage activities such as Pick, Put, and Move.
Super User - permanent staff that can do advanced operations such a deleting customers/vehicles/tire sets, perform tire audits, tire set and vehicle transfers etc.
Admin - personnel that require advanced permissions including Reporting, DMS Settings, Service Levels, Tire Audit, Storage Location Management, Add Users, Reset Passwords, Deactivate Users.
Super Admin - personnel that require additional administrative access to Bypass and Revert storage orders, Move to Vehicle and Move to Location storage shortcuts.
Read-Only - personnel that require portal access but cannot add, delete. or modify any customer, vehicle, tire, or appointment information. (Only available for onsite and offsite dealers)
Change Your Password
1. After you log in with the password provided.
- Click the user profile icon at the very top right of the window
- Select User Settings.
2. In the pop up that appears, click the Change Password button.
3. Enter the new password and then enter it again below to confirm.
- PLEASE NOTE: The new password must have at least 8 characters, out of which at least one Uppercase, one lowercase and one number or non-alpha numeric character (!@#$%?)
4. Click the Save button to update your password.
Reset the Password of Another User
1. Login to the portal with admin access.
2. Navigate to the Admin page from the left hand menu.
3. Click on the ••• menu to the right of the user status.
4. Select Reset Password.
- An email will be sent to the users email address with a new temporary password.
Edit an User
1. Login to the portal with admin access.
2. Navigate to the Admin page from the left hand menu.
3. Click on the ••• menu to the right of the user status.
- Select Edit User.
4. Edit the user's first name, last name, email address, and/or access level in the Edit User popup.
- PLEASE NOTE: The username cannot be changed once created.
5. Click the Save button to save changes.
Deactivate a User
1. Login to the portal with admin access.
2. Navigate to the Admin page.
3. Click on the ••• menu to the right of the user status.
4. Select Deactivate.
5. The confirmation dialogue below will appear to confirm the user deactivation
Reactivate a User
1. Login to the portal with admin access.
2. Navigate to the Admin page.
3. Enable the Show Inactive Users toggle.
4. Click on the ••• menu to the right of the user status.
5. Select Reactivate.
6. The confirmation dialogue below will appear to confirm the user reactivation.
